We believe in satisfying and delighting our customers. The product which we sell we believe that is the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. However we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product. Items which have reduced selling price are considered as sale items and which are sold at full price are considered non-sale (fresh) items.
ITEM RECEIVED IN DAMAGED CONDITTION / MANUFACTURING DEFECT / WRONG ITEM DELIVERED
If you have received damaged product or the wrong item, please mail us at firstname.lastname@example.org with your order number and couple of pictures of the material within 7 Days of delivery. We will try and replace the product as soon as possible or issue a full refund if you wish to then incase the amount will be refund after shipping charges adjustment will done . At Voolex each product is quality checked, verified and then shipped to the customer but we understand that manual errors can happen and hence we will replace your product again then if not satisfied then we can replace in second delivery . Again if not satisfied we refund the cash amount after shipping charges adjustment.
DO NOT LIKE THE PRODUCT / PRODUCT NOT AS PER THE PICTURE SHOWN
We understand that in some cases that you may not like the product which you have received or you feel that the product is different from what was shown. There might be several reasons for that. However we do have a flat 7 Day exchange/return policy in such cases. It is applicable in case of non sale items. Items which have reduced selling price are considered as sale items and which are sold at full price are considered non-sale items.
Please mail at email@example.com with order number and reason for return.
We will get back to you with return packing slip and pickup arrangements in 24-48 hours.
As soon as we receive the product in our warehouse you will get store credit which can be used to purchase anything else from the website.
Store credit is valid for lifetime. There is no expiry.
In case of damaged product, we replace the products.
Please mail for further details needed on firstname.lastname@example.org